This Privacy Policy explains how Flow - The Art of Healing (operated by Ardré Foote at The Wellness Hub, 12 Wallis Street, Raglan 3225, New Zealand) collects, uses, and protects your personal information. We comply with the New Zealand Privacy Act 2020.
What we collect
When you contact us or book a session, we may collect:
- Name and email address
- Phone number (for booking confirmations and reminders)
- Information you share about your health, wellbeing, or specific concerns — for example through the intake questions on the booking form
- Booking date, time, and service details
- Payment information when you book a session (handled directly by Stripe — we never see or store your card details)
How we use your information
- Schedule and deliver your session
- Send booking confirmations, reminders, and rescheduling messages
- Reply to enquiries sent via the contact form or by email
- Process online card payments at the time of booking (handled by Stripe)
- Improve the quality of our service
Third-party services
We use these trusted services to operate the site and the booking flow:
- Cal.com — online booking platform (receives name, email, phone, intake answers)
- Stripe — online card payment processing in New Zealand at the time of booking (handles card details directly)
- Formspree — delivers contact form submissions to our inbox
- Google Maps — embedded studio map on the contact page
- Google Places API — displays public Google reviews on the site
- Cloudflare Pages — website hosting (standard server logs: IP, user agent)
Each of these services has its own privacy policy: Cal.com, Stripe, Formspree, Google, Cloudflare.
Cookies
The site uses minimal cookies:
- The Cal.com booking widget sets cookies when you open the booking modal
- The Google Maps embed sets cookies when the map loads
- We do not use analytics or advertising cookies
Health information
When you share health information — injuries, conditions, pregnancy details — it is treated as sensitive personal information. We use it only to:
- Adapt your session safely
- Avoid contraindications
It is never shared, sold, or used for marketing.
How we store your data
- Booking data is stored on Cal.com’s servers
- Contact form submissions arrive in our private email inbox
- Card data is held by Stripe — we never see card numbers
- We retain booking history for up to 7 years to comply with New Zealand tax record requirements
Your rights under the NZ Privacy Act 2020
You have the right to:
- Access the personal information we hold about you
- Correct information that is inaccurate, incomplete, or out of date
- Withdraw consent to receive booking communications
To exercise these rights, email ardremagic@gmail.com. We respond within 20 working days as required by the Act.
Children
Our services are intended for adults. We do not knowingly collect information from children under 16 without a parent or guardian’s consent.
Updates to this policy
We may update this Privacy Policy from time to time. Material changes will be flagged at the top of this page with a new “Last updated” date.
Contact
For privacy questions or to exercise your rights:
Ardré Foote — Flow - The Art of Healing
The Wellness Hub, 12 Wallis Street, Raglan 3225, New Zealand
ardremagic@gmail.com